Factors associated with the satisfaction of parents of children hospitalized in the pediatric ward in Togo.
Keywords:
Satisfaction, parents, hospitalized, pediatrics
Abstract
Introduction : Patient satisfaction is a central element in the evaluation of the quality of care. The objective of the study was to describe the factors associated with the satisfaction of parents of children hospitalized in the pediatric ward at the Sylvanus Olympio Teaching Hospital. Patient and method: A cross-sectional study with an analytical aim was carried out between June and August 2022 in the pediatric ward at the the Sylvanus Olympio Teaching Hospital. Results: A total of 165 parents agreed to participate in our study. The mean age (+/- standard deviation) of the parents was 33.5 years (+/- 8.8). The main elements associated with good satisfaction were: reception (p= 0.009), execution of care (p<0.001) and reaction of caregivers when called (p<0.001). The cost of hospitalization was high according to 69.7% (115) parents and the quality of equipment was poor according to 41.2% (68) others. Conclusion : Satisfaction was statistically significant between the reception, the care received and the reaction of the caregivers to the children's complaints and not the socio-demographic characteristic.References
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11. Adamou H, Amadou MI, Habou O, Halidou M, Karimou S, Sani R, et al. Patient satisfaction, an important element in comprehensive care : the case of a surgical emergency department in Niger. Mali Médical. 2017 ; 20-26.
12. Fidanci BE, Arslan F, Fidanci K. (2014) Parents’ Expectations and Satisfaction on Pediatrics Clinic. Transl Med (Sunnyvale).2014 ; 4 : 137. doi : 10.4172/2161-1025.1000137
13. Nguyen Thi PL, Lê TG, Empereur F, Briançon S. Satisfaction of hospitalized patients in Hô Chi Minh-Ville, Viet Nam. Santé publique. 2002 ; 14 (4) :345-360.
2. Hanae IH, Mohamed L, Noureddine R. Quality of care between Donabedian model and ISO 9001V2008. 2013; 7(1) 17–30p.
3. Kirstin WS, Phil M, Ashish K, Jha MD, MPH. Putting Quality on the Global Health Agenda. 2014; 5p.
4. Heb B, Meriem ELG, Chekib Z, Hatem L, Thouraya NA, Ridha G et al. Evaluation of inpatient satisfaction at the obstetric gynecology department in Sousse, Tunisia. Pan African Med J. 2011 ; 8 :44.
5. Bovier P, Haller D, Lefebvre D. Mesurer la qualité des soins en médecine de premier recours : Difficultés et solutions. Rev Médecine & Hygiène-Suisse 2004 ; 62(2).
6. Barlési F, Chabert-Greillier L, Loundou A, Siméoni MC, Greillier L, Doddoli C et al. Validation of the French version of the Princess Margaret Hospital Patient Satisfaction with Doctor Questinnaire (PMH/PSQ-MD): le PMH/PSQ-MD. 2006 ; 23(3) : 227-36.
7. Inspection Générale des Affaires Sociales. La mesure de la satisfaction des usagers d’établissements de santé. Rapport n°RM2007-045p.
8. Cissé L, Egesi M, Ouattara GJ, Enoh j, Atteby JJ, Azagoh-Kouadjo et al. Evaluation of inpatient satisfaction in the pediatric department of CHU de Treichville. Rev int sc méd -RISM-2016 ; 18,1 :42-46.
9. Tchagbele O-B, Segbedji KAR, Douti B, Atakouma YD, Azoumah KD. Satisfaction of parents of children hospitalized in pediatrics in Togo. Soins Pediatr Pueric. 2022 Jul-Aug ; 43(327) :43-46. doi: 10.1016/j.spp.2022.06.011.
10. Renaut L. Etude la satisfaction des usagers : de la mesure de la satisfaction à l’amélioration de la qualité au Centre Hospitalier de Sens. [Mémoire] France : Ecole Nationale de Santé Publique. 1999 ; 78p.
11. Adamou H, Amadou MI, Habou O, Halidou M, Karimou S, Sani R, et al. Patient satisfaction, an important element in comprehensive care : the case of a surgical emergency department in Niger. Mali Médical. 2017 ; 20-26.
12. Fidanci BE, Arslan F, Fidanci K. (2014) Parents’ Expectations and Satisfaction on Pediatrics Clinic. Transl Med (Sunnyvale).2014 ; 4 : 137. doi : 10.4172/2161-1025.1000137
13. Nguyen Thi PL, Lê TG, Empereur F, Briançon S. Satisfaction of hospitalized patients in Hô Chi Minh-Ville, Viet Nam. Santé publique. 2002 ; 14 (4) :345-360.
Published
2024-05-28
How to Cite
Takassi, O. E., Agbeko, F., & Djadou, K. E. (2024). Factors associated with the satisfaction of parents of children hospitalized in the pediatric ward in Togo. International Journal of Integrative Pediatrics and Environmental Medicine, 9, 8 - 13. https://doi.org/10.36013/ijipem.v9i.111
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